Frequently Asked Questions
We hope you love everything you buy from the Women’s Prize Trust, but we promise a full refund within our returns guidelines if you’re not entirely satisfied with your purchase. You have 30 calendar days to return an item from the date the item was shipped.
If you would like to return an item, please write to us at firstname.lastname@example.org quoting your order number and the reason for your return.
If you would like to exchange an item, please place a new order via our online shop. You can return the unsuitable item from your original order so long as you are within the terms of our returns policy.
Please write to us at email@example.com quoting your order number and the reason for your return / exchange.
We offer standard shipping in the UK and internationally. We aim to dispatch all items within 5-10 working days of receiving your order, and you will receive email confirmation once your item has been shipped.
UK standard, 3-5 days from date of dispatch: £4.50
Rest of world, 10-15 days from date of dispatch: £14.00
If you have any further questions on shipping or are experiencing any delays with your order, please contact us at firstname.lastname@example.org